Nsala Spice

RETURNING YOUR PRODUCT BECAUSE YOU CHANGED YOUR MIND.

• Item(s) are to be returned unused and in original condition (including all labels and seals intact) with proof of purchase within 3 days from the date of receipt and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

BE AWARE THAT YOU ARE RESPONSIBLE FOR THE RETURN POSTAGE COST.

If you wish for us to arrange for collection, the cost will be removed from your refund due.

• Return must be made with a tracked postage method, and tracking details sent to us via email under original email of intent to return. 

Please be aware that certain goods are exempt from returns and exchanges once they are shipped due to hygiene and safety regulations. These include frozen, smoked/dried or perishable goods and seafoods. 

Please note that we'll only process your refund once the item has been returned to and checked by our specialist; this can take up to 7-14 days. 

 

TERMS & CONDITIONS OF OUR RETURNS POLICY

If you've changed your mind about keeping your purchase, please return it in its original condition (unopened and unused) with proof of purchase and we'll exchange or refund it.

By original condition we mean:

• you’ve kept all original packaging and labels in as received condition and the product can be resold at full price.
• you haven’t used the product.

Unless faulty, this must be within 3 days of purchase:

• We're unable to accept returns that do not have our RMA number. This means you must first contact us to notify us within the first 24hours of receipt of goods about your intention to return and in turn will be provided with an RMA code. 

• Returns must be made via a tracked postage method and tracking details provided to us under the same email originally sent for intent of return.

• If you have your receipt or order confirmation email, we’ll refund using the original payment method used. If you purchased online with a gift card or voucher, usually we’ll refund you to an e-gift card.

Please note that the delivery charge will not be refunded. For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order within 7 days from date of receipt. If you are only returning some of the items on your order, then we will only refund the cost of those items.

• Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.  
• All return postage cost will be borne by you, the buyer.

 

 

REQUESTING A RETURN :

1.    If you've changed your mind about keeping your purchase, please contact us by email about your intent to return at sales@isibehi.store within 24hours of delivery of your items.

  2.    You will receive an RMA code which is to be included in your return package alongside the product. Without this RMA code your return will not be accepted and refunds will not be processed.

** Be aware that items must be in original sealed packaging and unopened to avoid your refund not being processed.

Orders placed before 11am (Monday -Thursday) will be processed and dispatched same day, otherwise the next working day.

Orders place Fridays-Sunday will be processed and dispatched next working day.

 

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

For further details, please see Shipping Policy details at https://www.isibehi.store/shipping-returns